At Los Milagritos, we work with authentic handmade Mexican folk art created by artisans, makers, and family workshops from different regions of Mexico. Every piece is unique and may naturally vary in color, shape, size, texture, finish, or design.
These variations are not considered imperfections—they are part of the beauty and authenticity of handmade craftsmanship.
Because our products are one-of-a-kind, handcrafted, and in many cases delicate, all sales are final. Once an order has been placed, we do not accept returns, exchanges, cancellations, or refunds.
Before You Place Your Order
We want you to feel confident about your purchase. Before placing your order, we encourage you to carefully review:
- Product photos
- Product description
- Dimensions
- Materials
- Colors
- Estimated shipping time
- Shipping information
If you have any questions about a piece, please contact us before placing your order. We are happy to provide additional information, photos, or videos whenever possible.
Email: hola@losmilagritos.com
WhatsApp: +52 990 151 1589
Handmade Variations
By purchasing from Los Milagritos, you acknowledge that you are buying a handcrafted artisan piece.
Because every item is made by hand, slight variations may occur from one piece to another—even within the same design or collection.
Variations may include:
- Color
- Shape
- Size
- Texture
- Finish
- Hand-painted, hand-embroidered, hand-molded, or other handcrafted details
These natural variations are part of the handmade process and are not considered defects or grounds for returns, exchanges, or refunds.
Items Damaged During Shipping
Every order is carefully packed to help protect each piece during transit. However, due to the handmade nature and delicate materials of some products, damage may occasionally occur during shipping.
If your order arrives damaged, please contact us within 24 hours of delivery by email at hola@losmilagritos.com or via WhatsApp at +52 990 151 1589.
To help us review your claim, please provide:
- Your order number
- Clear photos of the outside of the package
- Photos of the interior packaging
- Photos of the damaged item(s)
- An unboxing video, if available
Each claim is reviewed individually. When applicable, we will determine the best solution based on product availability, the extent of the damage, shipping carrier coverage, and the specific circumstances of the order.
Depending on the case, we may offer:
- A replacement piece (subject to availability)
- A repair, when possible
- Store credit
- A partial or full refund, only when deemed appropriate after review
Custom & Special Orders
Custom orders, made-to-order pieces, bulk purchases, corporate gifts, event orders, interior design projects, and personalized requests are considered final sales.
Once an order has been confirmed and payment has been received, cancellations, changes, returns, or refunds cannot be accepted unless otherwise agreed upon in writing prior to purchase.
Domestic & International Shipping
We ship throughout Mexico and internationally.
Shipping charges are non-refundable.
If any shipping issue arises, we will review the case using the information provided by the customer and, when applicable, work with the corresponding shipping carrier to determine the best possible resolution.