Shipping:
We ship to the entire Mexican Republic through Redpack, Estafeta, FedEx and Packet Express with a cost of: $180 Mexican pesos in standard shipping and $220 Mexican pesos in express shipping for orders weighing no more than 5 kilos.
In the event that it is a special order for several products, shipping will be quoted separately and the customer will be informed of the available options so that they can select the one that best suits them. Standard shipments take 5 (five) to 7 (seven) business days and express shipments take 2 (two) to 5 (five) business days to reach their final destination from the time they are delivered to the parcel.
The average delivery time of an order by Los Milagritos to Redpack, Estafeta, Fedex and Packet Express is 2 (two) to 5 (five) business days counted from the next day on which the purchase was made, at which time in which the delivery days by said courier company will begin to run, under the responsibility of the latter and its availability, depending on the type of shipment selected.
If you have requested a product that has to be ordered, the delivery time is 4 (four) weeks from the partial payment of the order (70% of the total payment of the order) and it will have to be settled in full to the order be sent.
On special discount dates, the delivery time of an order from Los Milagritos to the courier company may be extended up to 7 (seven) business days. You can check the progress of your package with your tracking number which is provided in the shipping confirmation email on the RedPack website: www.redpack.com.mx or by calling 55-3682-4040, Estafeta: www.estafeta.com/ or by phone 55 52708300 or 800 (3782338) for FedEx: www.fedex.com/fedextrack/ or by phone 55-5228-9904 and by Paquet Express: https://www.paquetexpress.com .mx/rastreo/ or by phone 55-52800-821-0208.
If your address is marked as an “extended area” or “difficult to access” by the courier, you can choose the office closest to your home to pick up your package by presenting official identification; To see the available offices, visit the Redpack website: www.redpack.com.mx/es/buscador-de-cp/ or the page: www.redpack.com.mx/es/sucursales/ and in the case of Estafeta, some postal codes are subject to delivery by frequency, you can see in the link below: www.estafeta.com/Herramientas/Frecuencias-de-entrega
In the case of Fedex, visit this link to review the most convenient branches: https://local.fedex.com/es/search
In the case of Paquet Express, visit the following link: https://www.paquetexpress.com.mx/sucursales
Communication:
It is possible that the delivery person of the selected courier will call you by phone at the number you provided in your purchase order to facilitate delivery. A person must be waiting to receive the order at the home. If the order is not received, a second delivery attempt may be made. If you do not find a person at the mentioned address, the customer must call the courier to follow up on their package: 55-3682-4040 in the case of Redpack, phone number 55 52708300 or 800 (3782338) in the case of Estafeta , FedEx at 55-5228-9904 and Parcel Express at 55-52800-821-0208.
All our shipments come closed and protected with extreme care in a cardboard box to minimize any risk and we ensure that they reach their destination, however, we are not responsible for any eventualities that may occur during the shipment.
To check the status of your order, you can do so directly with your tracking number at Redpack: www.redpack.com.mx/ , at Estafeta www.estafeta.com/Herramientas/Rastreo at FedEx www.fedex.com/fedextrack/ and Express Package https://www.paquetexpress.com.mx/rastreo/
Questions about your order:
The official means of contact for any questions or clarifications about your purchase is hola@losmilagritos.com
Write to us including your order number so we can help you with any questions or clarifications about your shipment.
Incidents:
In the event of 2 failed delivery attempts, the package will return to the store and can be sent again as long as the customer pays for the shipping again.
In the event that the package is lost by the courier, a report will be filed with it and a solution will be given as the case may be.
If the package has arrived in poor condition and the products are broken, you will need to send an email to: hola@losmilagritos.com or contact us by WhatsApp at +52 9901511589 with photo and video attachments as evidence to follow up and it will be resolved. according to the case.
In the event that the payment method is detected as fraudulent or as a possible risk, the “Los Milagritos” business reserves the right to request official identification from the customer to verify their identity and be able to complete the shipment of the order, otherwise Otherwise the money will be refunded.